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we're listening, since 1909
Whether it's a question on a product, a partnership, a press enquiry, or simply a love note — choose your preferred way to reach us. Our team replies within 24 working hours.
Let's Talk Beauty.
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All the Ways.
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Customer Care +91 9326126936
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Office L'Oréal Paris India
Mumbai, Maharashtra
A Century of Quiet Luxury.
When you reach out to L'Oréal Paris, you're reaching out to a hundred years of beauty heritage and care.
Dermatologist
Tested
Every formula passes clinical trials in our Paris laboratories before reaching your vanity.
Cruelty
Free
Not tested on animals — anywhere in the world. A promise we've kept across a century of beauty.
Iconic
Heritage
From Rouge Paris to Revitalift, our heroes have shaped beauty rituals for over a hundred years.
Real Human
Support
No bots. Every email, call and message is answered by a trained beauty advisor.
A Reply Worth Waiting For.
Notes from customers across India who reached out — and were heard.
I emailed about a shade match and got a personalised photo guide back the same day. Felt like a real person was reading, not a template.
Had a damaged-package issue — WhatsApped them, got a replacement dispatched in 48 hours. No forms, no escalation. Just service.
Called for a salon partnership query. The team called back within an hour with a proper proposal. Polished, prompt, very Parisian.
Answers, at a Glance.
Quick replies to the most common questions before you write to us.