L'Oréal Paris India · Get in Touch

How May We Help?

we're listening, since 1909

Whether it's a question on a product, a partnership, a press enquiry, or simply a love note — choose your preferred way to reach us. Our team replies within 24 working hours.

Call Us 93261 26936 Write to Us support@lorealparis.in Send a Message Form below ↓
Scroll
Send a Message

Let's Talk Beauty.

Fill in the form below and our team in Mumbai will respond within 24 working hours. For urgent matters, please call directly.

Reach Us Directly

All the Ways.

Pick whichever channel suits you. Our customer care team is active during business hours and replies to emails within a single working day.

Worth It.
The L'Oréal Promise

A Century of Quiet Luxury.

When you reach out to L'Oréal Paris, you're reaching out to a hundred years of beauty heritage and care.

01

Dermatologist
Tested

Every formula passes clinical trials in our Paris laboratories before reaching your vanity.

02

Cruelty
Free

Not tested on animals — anywhere in the world. A promise we've kept across a century of beauty.

03

Iconic
Heritage

From Rouge Paris to Revitalift, our heroes have shaped beauty rituals for over a hundred years.

04

Real Human
Support

No bots. Every email, call and message is answered by a trained beauty advisor in Mumbai.

Customer Care, In Their Words

A Reply Worth Waiting For.

Notes from customers across India who reached out — and were heard.

"
★ ★ ★ ★ ★

I emailed about a shade match and got a personalised photo guide back the same day. Felt like a real person was reading, not a template.

A
Aanya Kapoor
Bandra, Mumbai
"
★ ★ ★ ★ ★

Had a damaged-package issue — WhatsApped them, got a replacement dispatched in 48 hours. No forms, no escalation. Just service.

R
Rhea Iyer
Khan Market, Delhi
"
★ ★ ★ ★ ★

Called for a salon partnership query. The team called back within an hour with a proper proposal. Polished, prompt, very Parisian.

N
Naina Bhattacharya
Indiranagar, Bangalore
Ask Us.
Frequently Asked

Answers, at a Glance.

Quick replies to the most common questions before you write to us.

All emails sent to support@lorealparis.in are answered within 24 working hours, Monday to Saturday. WhatsApp queries during business hours are usually answered within an hour.
Use the "Track Your Order" link in our footer with your order number and registered email. For any tracking issues, message us on WhatsApp at +91 98765 43210 with your order ID for fastest support.
Unopened products can be returned within 7 days of delivery. Damaged or wrong items are eligible for full replacement — just email us with photos at support@lorealparis.in and we'll arrange pickup.
Use the contact form above and select "Salon Partnership" as the subject. Include your salon name, location, and team size. Our partnerships team will respond within 2 working days with the next steps.
Yes — we deliver to every PIN code in India. Orders above ₹999 ship complimentary; standard delivery is 3–5 working days for metros, 5–7 days for other regions.
Please use the contact form above with subject "Press & Media" and include your publication, deadline, and the nature of your story. Our media team will respond within 1 working day.
The L'Oréal Edit

Beauty notes, in your inbox.

Subscribe for new launches, exclusive previews, and member-only offers — the L'Oréal world, delivered weekly.

Scroll to Top